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FAQ
I HAVEN'T RECEIVED AN ORDER CONFIRMATION
After placing your order, you will receive an order confirmation within a few minutes. If you don't receive an email order confirmation, then please check your spam folder. The missing order confirmation may also be a result of typing a faulty email while placing the order.
Due to the above mentioned options, even though you haven't received an order confirmation, the order may still have been processed correctly. We therefore recommend contacting us before placing a new order to avoid a double order.
WHEN WILL YOU SHIP MY ORDER?
We strive to process and deliver your order within 3-5 working days to Danish addresses, if the shoe is in stock.
Expect an extended delivery time for orders with a shipping address outside of Denmark. The processing of international orders will however, also be commenced within 3-5 working days.
If you pre-order a shoe, the delivery time will be 2-3 months. We will confirm the date, when you place the order.
HOW DO I RETURN AN ITEM?
Returns, Refunds and right to claim
You have 14 days to change your mind and return your order for a full refund. Just let us know by sending us an email. You'll need to cover the return costs, though. The address of return: Laskedalen 115, 8220
Brabrand Denmark
While we strive to accommodate all returns, items with removed seals, signs of wear, or returning in not original packaging, may not be eligible for a full refund.
You can try the product in the same way as you would in a physical store.
If the product has been tried beyond what is described above, we consider it used, which means that upon withdrawal of the purchase, you will only receive a partial refund or none at all, depending on the commercial value of the product.
To receive a full refund, you must do the same as you would in a physical store. You may test the product but not actually use it.
The return address is: Laskedalen 115, 8220 Brabrand, DK.
I REGRET MY PURCHASE - CAN I CANCEL MY ORDER?
If you regret your purchase and want to cancel your order, please contact us as soon as possible.
If you have received a shipping confirmation, it's no longer possible to cancel your order. In this case you will have to return the order after receiving it.
You are responsible for the returning item, and proof of the shipment.
MY PRODUCT IS DEFECTIVE. WHAT SHOULD I DO?
Before shipping off our products, we strive to make sure that the product is in perfect condition. In case that you receive a defective product you can either return the product within the 14 days return period and receive a refund. Alternatively you can choose to keep the product and contact us about the possibility of a price reduction.
I HAVE MADE A RETURN - WHEN WILL I BE REFUNDED?
KHOUTURE will refund the purchase amount as soon as possible after we have received the product(s) and ensured that the returned good(s) matches the requirements for the return of goods and purchase cancellation legislation. The return must be sent back in its original package.
If you have paid by Mastercard or Visa Electron, take notice that it may take 2 weeks in addition. You will receive an email confirmation when the refund has been processed.
AN ITEM IS MISSING FROM MY ORDER
If an item is missing from your order or you have received an incorrect item, we sincerely apologize. Contact us, so we can solve the problem as fast as possible.
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